Legal & Policies

1. Terms & Conditions

By using iMart, you agree to:

• Provide accurate delivery details and be available to receive your order.
• Understand that orders placed through iMart are fulfilled by independent stores and delivery agents, not iMart directly.
• Pay applicable delivery and service fees displayed at checkout.
• Use our services responsibly, respecting riders, vendors, and other customers.

2. Privacy Policy

Your privacy is important to us:

• We collect necessary information (name, phone number, address) to process orders.
• We do not sell your data to third parties.
• Payment information is processed securely via trusted gateways.
• You can request your data or account deletion by contacting us.

3. Shipping & Delivery Policy

• Orders are delivered within our covered areas in 30–90 minutes, depending on location and availability.
• Delivery and service fees are displayed at checkout.
• Customers must ensure availability to receive orders during delivery windows.
• If a customer is unreachable, the order may be returned to the store or handled according to the store’s and delivery agent’s policies. iMart is not responsible for the management of unclaimed orders.

4. Disclaimer

iMart is a platform that connects customers to independent stores and delivery agents. We do not own or directly sell the products listed on the platform. iMart is not responsible for:

• Product quality beyond what is standard in the partner store.
• Delays caused by unforeseen circumstances (traffic, weather, etc.).
• Health outcomes related to product consumption; consult professionals for dietary or medical concerns.

All transactions are between the customer, the vendor, and the delivery agent, facilitated by iMart for convenience.

5. Cookie Policy

• We use cookies to improve your shopping experience and analyze website traffic.
• Cookies help us remember your preferences and enhance site functionality.
• By using iMart, you consent to our use of cookies.
• You can disable cookies in your browser settings, though this may affect site performance.